Services Available From Server Parts
Maintenance
Server Parts can provide global IT Hardware Maintenance and support services for all of the major manufacturers both through their proprietary service offerings and, more flexibly and economically, through our own expert third party support packages.
We can offer tailored service levels, or the common standards of:
Mission Critical Support Option 1: 24x7 Coverage / 2 Hour Response
This mission critical service level provides a same day, 2-hour response, and includes on-site sparing for critical IT assets that have elevated failure rates. This mission critical service level may also come with an assigned field engineering resource.
Mission Critical Support Option 2: 24x7 Coverage / 4 Hour Response
This mission critical service level provides a same day, 4-hour response. When your Field Engineer arrives on-site, he/she will have spare parts in-hand, enabling rapid repair times
Critical Support: 12x5 Coverage / 4 Hour Response
This critical service level provides a same day, 4-hour response within the 12-hour calling window of 8 a.m. to 8 p.m
Premium NCD Support: 9x7 Coverage / Next Calendar Day Response
This premium NCD service level provides a next calendar day response within the 9-hour calling window of 8 a.m. to 5 p.m.
Premium NBD Support: 9x5 Coverage / Next Business Day Response
This premium NBD service level provides a next business day response within the 9-hour calling window of 8 a.m. to 5 p.m.
Shared Support: 9x5 Coverage / Next Business Day Response, Parts Only
This shared service level is a perfect solution for businesses that self-maintain, utilizing their in-house IT staff. Required parts are delivered on-site, on the following business day, within the 9-hour calling window of 8 a.m. to 5 p.m.
Free Build and Test
When you purchase any server or storage array, new or refurbished, Server Parts will build and test the hardware for you free of charge.
> Save yourself the time-consuming installation of your purchased components
> the system is delivered ready to deploy
> Disposal of packaging materials is taken care of
> DOA components are avoided by testing before shipping
Installation
We use fully accredited engineers and are able to offer a full range of site installations, both during office hours and outside normal working times to give maximum flexibility. Please call us on 0113 88 00 258 for further details.
If you would like us to Email you with price and availability for any service, please Ask Us